Customer Care Inbound
We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
Primary Duties, Responsibilities and Requirements (include but not limited too)
Provide excellent customer service at all times with customers on Inbound calls
Follow up to customer inquiries by taking specific action in a timely manner
Provide assistance to customers regarding their broadband services
Problem solve to help customers resolve issues on first call
Instructs, explains and provides solutions to customers regarding their products
Provide Inside Sales and Up Sells to existing customers
Enters data from customers into various software programs
Appropriately communicate with upset customers to resolve their inquiries
Promote and offer products and services by consulting, gathering information, and evaluating customer needs
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Participates in additional training courses when needed
Performs other related duties and assignments as required and as assigned by supervisor or manager
Exercise retention efforts when appropriate
Position Requirements Qualifications-
MINIMUM 6 months sales experience and customer service experience
Must be 18 years old
Type 25 wpm
High School Graduate or GED
100% English language skills- both verbal, written and comprehension in advanced English.
Enthusiastic and energetic
Familiar with internet and technology ie: wifi
Strong negotiation and objection handling skills
Strong written and verbal communication skills
Great Work ethic, punctual, competitive and sales and customer service oriented
Must have availability to work various shifts influenced by current business needs. Hours of operation are 8am-11pm Monday to Sunday .
ID required to complete a Criminal Background check
What We Offer:
Competitive wage + bonus + great incentives!
Medical and vision benefits available after 90 days and Dental available after 6 months
Convenient location – 75 Eglinton Ave East (Yonge/Eglinton – one block from subway)
Paid days off after one year of service
Excellent earning potential
Opportunities to Volunteer in your community
Employee Referral Program – once you are an employee, you can refer your friends & family and get PAID for it!!
At Teleperformance we also offer the following:
Teleperformance Sport Club We care about the health and happiness of our employees, and sports provide a great way to experience healthy activities
Teleperformance Blue Diamond Club The Blue Diamond Recognition Club. This program is set up to reward the best of the best in performance.
CAP – Career Advancement Program A development program created to identify and prepare high-potential employees to take on leadership positions in Teleperformance
Employee Service Recognition Program Quarterly program to recognize service length of advisors
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs
Job Type: Full-time
High school or equivalent
Customer Service: 1 year