Housing Services

Working to enhance the well-being of the most vulnerable in our community

Dixon Hall’s Housing Services department has been providing shelter services for the homeless and vulnerably housed in the city of Toronto for more than two decades.

The Housing Services Department works from a framework determined by, and focused on, building responses to homelessness that assure homelessness is rare, brief and non-recurring.


In response to COVID-19 and its concomitant challenges, the City of Toronto has determined that it would be unsafe to run the Out of The Cold (OOTC) program as it has been done in the past, in partnership with faith-based sites across the City. As a result, beginning in August 2020, Dixon Hall was contracted to operate at the Bond Place Hotel, at 65 Dundas Street East. This large site provides services to adult couples and singles of all genders. Guests who had been residing at a Dixon Hall COVID-19 Emergency Site at 188 Carlton Street have since relocated to the Bond Place Hotel, and traditional Out of the Cold guests will be welcomed at this site beginning early November. For more information on the Bond Place Hotel click here.

Main Office

58 Sumach St. Toronto, ON M5A 3J7


David Reycraft, Housing Services Director
e. david.reycraft@dixonhall.org

Haydar Shouly, Senior Manager, Shelters & Shelter Programs-Housing Services
e. haydar.shouly@dixonhall.org

Heyworth House
Address: 2714 Danforth Avenue, Toronto, ON ON M4C 1L7
Phone: 416-691-0012
Email: chris.snodgrass@dixonhall.org

Address: 349 George Street, Toronto, ON M5A 2N2
Phone: 416-960-9240
Email: haydar.shouly@dixonhall.org

Dixon Hall 24hr Respite Center
Address: 351 Lake Shore Blvd East, Toronto, ON M5A 1C1
Phone: 416-864-4490

354 George Street
Address: 354 George Street, Toronto, ON M5A 2N3
Phone: 647-888-1014

Strathcona Hotel
Address: 60 York Street, Toronto, ON M5J 1S8
Phone: 647-888-3371

Hotel Victoria
Address: 56 Yonge Street, Toronto, ON M5E 1G5
Phone: 416-909-0141

Bond Place Hotel
Address: 65 Dundas Street East, Toronto, ON M5B 2G8
Phone (general inquiries): 416-668-3716
Phone (for immediate assistance): 416-688-5014
Email: Bondplacehotel@dixonhall.org

Invaluable support is provided to men and women in the community who are homeless or formerly homeless through assistance in preparing for housing, finding adequate housing and receiving necessary supports once housed.

Long established partnerships with housing providers in the city help ensure that the people we serve can find appropriate housing while receiving support with budgeting advice, health promotion, income maintenance, conflict resolution and eviction prevention.

Each of the programs in the Housing Services Department have grown to meet the pressing needs laid bare by the Pandemic. Our Food Programs are no different and have consequently grown dramatically to meet the persistent needs around food access and food security, particularly salient in Toronto’s Downtown East.

Beyond the Tuesday night dinner and Friday morning breakfast programs, offered at 58 Sumach Street, we now serve meals or provide food hampers 5 days a week, all in an effort to keep up to the growing needs of the communities that are located in our catchment areas.

As we move beyond the pandemic, it is incumbent on us to remain vigilant in our efforts to meet the food security needs of the communities in our direct neighbourhoods of service. Through ongoing innovation and foresight, these programs will continue to grow and will shift to meet the needs of the communities we serve. Food Services programming needs demonstrate how income disparity and access to the social determinants of health is falling short of meeting the needs of far too many men, women and unique populations in our city.

Moving forward, strategic lobbying and real time data will help us reinforce the needs of these communities and help us to focus our efforts at building coalitions to collaboratively take a bite out of the income disparities that lead to these kinds gaps in access to the simple and critical pleasures of food.

Volunteers help cook and serve food to participants.Volunteer opportunities are available. Visit our Volunteer department for details.

Harm Reduction is a central tenet and principle that guides all of the work we do to create more opportunities for stable housing.

Our Harm Reduction workers support those in our shelters and in our housing programs by providing training, workshops, referrals and contemporary knowledge imparted in a compassionate and supportive manner.

Visit www.canadianharmreduction.com to learn more about Harm Reduction.

Building on the successes of The Rooming House Project, in partnership with the City of Toronto and Toronto Community Housing, Dixon Hall will be renovating and revitalizing several Cabbagetown rooming houses to provide affordable housing options for those in need.

This initiative will restore and enhance multiple heritage units in the Cabbagetown neighbourhood. Construction is underway.

Dixon Hall hosted an open information session on October 14, 2020, to discuss the revitalization plans for several Cabbagetown Rooming Houses. To view the recorded session, click the links below:

Info Session - Part 1
Info Session - Part 2

For information about the revitalization project, click here.
To learn more about Rooming Houses and Dixon Hall's approach, click here.
For any inquiries on the project, email: roominghouses@dixonhall.org

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